Cancellation & Refund Policy

Cancel and refund

When the in-app “Cancel and refund” action is available and succeeds, the active subscription is cancelled immediately, the workspace returns to Free and a refund of the latest eligible subscription payment is submitted to Stripe.

A successful refund submission is not the same as the money reaching your bank. Banks and card networks commonly need several business days.

Eligibility and exceptions

A payment cannot be refunded twice. Refunds may also be unavailable when the payment has already been refunded, disputed, reversed, made outside Stripe, or is otherwise ineligible under Stripe or card-network rules.

If the automatic action cannot complete, contact support with the workspace and payment details. We will review the request and applicable consumer law.

After cancellation

Paid-only limits and features stop immediately after a successful cancellation and downgrade. Export or download anything you need before cancelling.